Shipping & Refund Policy

Here is the updated, fully integrated Shipping & Returns Policy for your website. I have incorporated your specific processing timeline, the 2-3 day window, and the updated return rules (no restocking fee for store credit/exchanges vs. a 15% fee for a refund to the original payment method).

Shipping & Returns Policy

Thank you for shopping with us! We take pride in our craftsmanship and want to ensure you have a seamless experience from checkout to delivery.

1. Shipping & Processing

  • Standard Processing: Orders are processed within 2–3 business days of receipt.

  • Custom Orders: Please note that custom or personalized orders require additional craftsmanship and may take longer to process. We will provide an estimated timeline for custom work upon order confirmation.

  • Tracking: Once your order ships, you will receive a confirmation email with tracking information.

2. Order Cancellations (Pre-Shipping)

Because we begin processing orders quickly, cancellations are generally not permitted. An order may only be cancelled if a written request is submitted within 6 hours of placement.

  • Approved 6-hour cancellations can be issued as full store credit, or refunded to the original payment method minus a 14% cancellation fee.

3. Refunds & Returns (Post-Shipping)

Once an order has been processed and shipped, refunds or credits are not possible until the physical items are returned to us.

Once we receive and inspect your returned item, your refund will be processed based on your preference:

  • Store Credit / Product Exchanges: If you are returning an item to choose a different product, style, or size, there is no restocking fee. You will receive 100% full store credit to use toward your new selection.

  • Original Payment Method: If you prefer a refund to your original form of payment, a 15% restocking fee will be deducted from your total refund amount.

4. 12-Month Warranty

We stand behind the quality of our jewelry. Your purchase is protected by a 12-month warranty against manufacturing defects. If a piece experiences an issue due to a defect in materials or craftsmanship within one year of purchase, we will provide a free replacement.

Note: This warranty covers manufacturing defects and does not apply to normal wear and tear, loss, or accidental damage.

5. Damages & Issues

Please inspect your package as soon as it arrives. If an item is defective, damaged in transit, or incorrect, contact us immediately so we can evaluate the issue and make it right right away.

Contact Us

For questions regarding shipping, initiating a return, or warranty claims, please reach out to our team at support@yksterling.com