Get in Touch

Contact Us

Have a question about our handmade chains, need help tracking an order, or just want to chat about our collection? We’re here to help! Get in touch with the YK Sterling team through any of the channels below.

📧 Email Us

For customer service, order inquiries, or general questions:

  • support@yksterling.com

  • We typically respond within 24–48 hours, Monday through Friday.

⏱️ Customer Support Hours

  • Monday – Friday: 9:00 AM – 5:00 PM (EST)

  • Saturday – Sunday: Closed (But feel free to drop us an email, and we'll get back to you first thing Monday morning!)

Get In Touch

To help us assist you faster, please include your Order Number if you are reaching out regarding an existing purchase.